Our Shipping is Simple!

 

Warm weather shipping.  We ship all orders in insulated packaging with ice packs to insure safe arrival when necessary at no additional cost to you.

 

We keep it simple and affordable. We're not in the shipping business just in the business of making and delivering the best chocolate to you safely!

 

-Orders over $50 are shipped free!

-Flat Rate of $8.95 for any order under $50

 

We ship most orders via USPS Priority Mail.  More details on shipping are listed below.

 

 

We need your help! Here are some steps you can take when ordering:

1. Ship to an address where someone can receive the package when it is delivered.

2. Use the tracking information emailed when your order ships to follow the progress of your order.  Most orders arrive within two to three days.

 

 

Shipping Details:

Safe and timely delivery of your chocolate is important to us. Therefore we take the following steps:

1. We ship early in the week to verify that your package arrives without sitting in a warehouse or truck. We make every effort to ship your order as soon as possible after it is placed.

2. The destination of each package and weather conditions along the route are taken into consideration when scheduling your shipment. We reserve the right to delay any shipment and will contact you immediately.

3. You will be notified at the email address used with your order when your package has shipped with tracking information.

4. We use insulation and ice packs when necessary to help maintain ideal conditions in your package

Return Policy:

If for any reason you are not satisfied with your purchase, we are happy to exchange it, or refund the cost of the item(s) to the credit card used when purchasing. Returns and exchanges must be made within 30 days of shipment.

Contact us at (828) 686-5511 or e-mail us at return@blackmountainchocolate.com
If emailing, please include your name, shipping address, date of order and products you are returning. You will receive a return material authorization number (RMA).

To insure a proper refund or exchange please follow these guidelines:

1. Return the product in its original packaging when possible.
2. Write your RMA# on the original packing slip or receipt along with your preference of a refund or exchange. Please place it inside the package with the product.
3. Include the RMA# on the on the shipping label or write it on the outside of the package.
4. Ship the package via an insured courier (UPS, FedEx, or USPS with delivery confirmation)
5. Keep your shipment receipt in case the package is damaged or lost in transit. We cannot guarantee credit without confirmation of delivery to us.
6. Ship to:

Black Mountain Chocolate
131 South Ave
Swannanoa, NC 28778

7. Please allow up to 30 days from the date of shipment to receive your refund or exchange. Your satisfaction is important to us and we will make it a priority.